The J Policies

  • General
    • All members are required to CHECK IN at the front desk upon arrival
    • Children under the age of 14 must be accompanied by an adult
    • Appropriate and respectable clothing and footwear are required for swimming and training. No open toed shoes on the gym floor.
    • Lockers must be left empty and personal padlock removed at the end of each workout.
    • Please return all equipment used to storage spaces.
    • Equipment should be wiped down after each use.
  • Group Classes
    • All members must check in at the front desk for each class.
    • Beginning at midnight class reservations may be made online for the following day.
    • Please call the front desk to cancel your reservation if you cannot make the class you are signed up for.
    • For safety reasons, if you are more than 10 minutes late, you may enter a class only at the discretion of the instructor.
    • In consideration of other members, do not crowd a member who has arrived in class before you.
    • Members should refrain from wearing any fragrances to all classes
    • Late arrivals for classes will forfeit their reservation.
    • Cell phones are not permitted in classes.
    • Out of courteously to your instructors and fellow members, please refrain from talking during classes.
    • Saving bikes or spots for others is not permitted
  • Aquatics
    • Proper swimwear required.
    • Food is strictly prohibited. Plastic water bottles are allowed in the pool area.
    • No diving or jumping
    • Pool lanes will be shared.
    • Make note of lanes that contain fast, medium, and slow swimmers. Select a lane compatible with your preferred swimming speed.
    • Swimmers are required to follow the circle swim pattern. The customary traffic pattern is to stay to the right; that is to swim in a counterclockwise circle in the lane.
    • Outside pool toys and or equipment are prohibited.
    • All J staff reserve the right to remove any Member or Guest from the pool if he/she exhibits behavior that is believed to be unsafe or inappropriate. Any user who elects to ignore staff requests regarding pool regulations will be subject to expulsion from the facility.
  • Personal Training and Massage
    • If you need to cancel your session, please give us 24 hours notice. Failure to provide notice will incur a charge for the session.
    • All sessions must be paid for on the day of occurrence. Either by check, cash, card on file or withdrawn from package.
    • All service packages are for individual use only and cannot be shared.
    • Once all sessions in package are completed, new package must be purchased prior to next appointment or member will be charged full price with the credit card on file.
  • Swim Lessons
    • All lessons are to be paid in full at time of registration.
    • No refunds available. Make up sessions are at the discretion of The J’s management.
  • Babysitting
    • Children who are home from school, due to an illness are not permitted in the babysitting room.
    • If your child has been ill, out of consideration for the other children and staff, please don’t bring them into the facility until 24 hours after his or her temperature has returned to normal.
    • If you find out your child has a communicable disease, please let The J management know if they have been in contact with other children at the facility.
    • All snacks must be nut free.
    • If your child is still in diapers please provide all supplies necessary.
  • Membership
    • All memberships are annual contracts with the exception of the Student Summer Special
    • A one month freeze is allowed for Individual Memberships.
    • Unexpected medical conditions (with a doctor’s note) or permanent change of address, moving 20 or more miles away from the facility (with proof of change of address) will be accepted as special circumstances to terminate early.
    • Proper notification must be given by the 15th of the month in order to process changes for the next billing cycle.
    • Ages 14-16 must complete one complementary sessions with a trainer before using equipment.
    • Ages 18-25 must show proof of class enrollment or valid student ID.